Frequently Asked Questions

Sankofa has been providing local residents with flexible and reliable residential and commercial cleaning services since 2016. We’ve cleaned hundreds of homes a year for half a decade! By now, we’ve perfected our formula for great service.

We know that you’re an individual with circumstances that are entirely unique to you. We help you identify what your needs are, and then we provide you with services that have been specially tailored just for you.

We are very particular about who we hire. Every Sankofa Steward undergoes a rigorous screening process that includes extremely thorough criminal background checks. Additionally, all our staffs are fully insured and exposed.

Our employees are all given top-notch training to meet our demanding standards, and we regularly conduct quality inspection checks.
Trust is a vital component of our business. We pride ourselves on having earned the trust of hundreds and hundreds of customers throughout the years of our company’s success.

No. Sankofa’s goal is to reduce the number of your responsibilities in life; certainly not add to them!. Most homeowners are unaware of the risks of hiring independent cleaners, who often pass the liability for work-related injuries and the responsibility of PAYE taxes onto their clients.

As a professional cleaning service, we are responsible for all elements of our staff’s employment, including PAYE taxes and Workman’s Compensation in the event of an injury. The only thing you ever need to worry about is how we can best serve you.

It’s as easy as giving us a call!. The first thing we will do is visit your home to discuss your individual cleaning needs, and to give you a free estimate. We will provide you with a comprehensive list of our wide range of services, so that you may choose what you’d like us to do for you.

Together we will create a work order tailored to your specific requests, and you will be provided with a copy. This is not a contract, but merely another way to guarantee you our personalized, consistent and timely service.

Sankofa offers regular housecleaning on a weekly, bi-weekly and monthly basis. In addition, we are available for special one-off cleans. These include move-in/move-outs, deep cleans, post construction clean up, and occasional maintenance cleans for customers that just need a little extra help. Our most popular visit is every two weeks, but we will schedule according to your needs.

No. There are no contracts to sign. We are happy to earn your business each time we clean.

You do not need to be home, although of course you’re welcome to be. Many of our customers provide us with a key to their home and, when necessary, alarm codes. We keep your keys and access information extremely secure.

We want you to enjoy the kind of continuity in your service that allows you to never think twice about it. We make every effort to send the same cleaner to your home for each visit.

Our goal is to provide you with consistency no matter what; even if circumstances demand a staffing change. Every employee is extensively trained to utilize the same efficient, effective cleaning techniques.

We begin our relationship with you by visiting your Office/ home and creating a customized work order for your needs, so that you can always count on receiving the same great, personalized service to which you’re accustomed.

In the unfortunate event that a breakage occurs, we will promptly make every effort to have the item repaired or replaced. All Sankofa employees are fully insured to guarantee the safety of your possessions.

Absolutely. We have a 100% satisfaction guaranteed policy.

Our goal is to give you the best professional cleaning possible each time. If something is not done to your satisfaction, call us within 24 hours and we will correct it for free, or give you a credit on your next clean.

Payment is due the day the service is performed. You may pay by cheque, Visa, or Mobile Money.

Many customers leave a check, payable to Sankofa, on their kitchen table or countertop. For your convenience, if you prefer paying by Visa card, a number may be left on file with us to use for each cleaning.

One-off cleaning require a 50% down payment.

Yes we do! We make a great gift, whether it’s for Mother’s Day, Valentine’s Day, a birthday or anniversary, or even to help a friend through a difficult time. Whatever the occasion, our gift certificates can be sent straight to the recipient or to you. Contact us for information.

Pets are not a problem. We do need to be notified if you own pets, and we like to know their names. If you have any special requests regarding your pets, or there are any special circumstances we should be aware of, we will want this information to be included on your work order.

Tips for our cleaners are neither expected nor required. Leaving them a simple note to let them know how well they did will mean a lot to them. Our cleaners want to know that their work met or exceeded your expectations. However, if you do wish to leave a tip, please do it with pleasure.

If your scheduled cleaning falls on a holiday, we will contact you approximately one month in advance to reschedule. Our office observes the following holidays: New Year’s Day, Independence Day, Labor Day, Christmas and Sankofa`s End of year party.

Our employees are not available for direct hire. A great deal of time and resources is put into hiring and skilling them. Each employee signs a contract with us agreeing not to solicit or accept direct employment from any of our customers for a period of two years from the date that employee last worked for Sankofa.